Tech & Client Support Administrator

Job Summary Are you a people person who loves technology, organization and getting the details right? We are looking for a Tech \& Client Support Administrator to join our team. This is a varied role for someone who enjoys helping people, solving problems and keeping things organized behind the scenes. What You'll Do * Scan, organize and upload client documents * Find and provide documents for clients, staff and subcontractors * Answer questions and provide support to subcontractors * Contact CRA and document follow-up * Assist clients with document and administrative requests * Provide backup reception and answer phones * Support our team with technology and administrative tasks * Help keep our paperless office organized and running smoothly The Person We're Looking For You are: * People-focused and genuinely enjoy helping others * Highly organized with excellent attention to detail * Patient, dependable and a good listener * Comfortable with technology and learning new systems * A strong communicator who follows through * Able to prioritize when several things need attention * Someone who takes pride in getting things right Technology Experience with Microsoft 365, SharePoint, QuickBooks Online, Xero or other cloud-based systems is an asset. You don't need to be an IT expert—we need someone who is comfortable with technology and willing to learn. Why Join Us? We are a technology-friendly, paperless accounting and bookkeeping firm that believes in making business and accounting less stressful for our clients. We value Diligence, Professionalism, Integrity, Lifelong Learning and Teamwork. If you are the person people turn to when they say, “Can you help me find this?” or “Do you know how to do this?”—we'd love to hear from you! Apply today and include a paragrah about why we should choose you. Pay: $15.90-$34.81 per hour Expected hours: 40.0 per week Benefits: * Extended health care * On-site parking * Paid time off Application question(s): * 1. You need to find a document for a subcontractor, but you can't locate it right away. What would you do? * 2. The phone is ringing, a client needs a document, and a subcontractor has a question. How would you prioritize these requests? * 3. Tell us briefly about a time you helped someone who was frustrated or upset. What did you do? * 4. This role involves scanning and filing many documents. How do you make sure your work is accurate and nothing gets missed? * 5. You discover you sent someone the wrong document. What would you do? * 6. What does excellent customer service mean to you when you don't know the answer to someone's question? Work Location: In person