Benefits Administrator

The Benefits Administrator is responsible for the timely setup and ongoing maintenance of employer, member, and service provider records. This position plays a pivotal role in ensuring the integrity and accuracy of these records, working closely with other departments to validate data and confirm that service standards are consistently upheld. This role demands a detail-oriented, proactive approach to facilitate efficient operations and maintain the highest level of data integrity. Location This is a full-time, on-site position based in our Edmonton office. Key Responsibilities: Employer Administration * Enter employer contribution reports and prepare discrepancy reports * Set up and maintain employers across multiple systems * Send Welcome Packages and reports to new employers * Run Hour History and daily E-inTel reports * Enter Contribution Transfer Authorization (CTA) forms * Maintain Check Off lists for all clients * Respond to emails from employers and locals Member & Service Provider Administration * Set up and maintain member, employer, and service provider records to ensure accurate, up to date information * Update eligibility statuses and member records as required * Track and mail drug cards * Process Health & Welfare self-payments and prepare monthly self-payment statistics * Create and mail New Eligible and Self-Pay correspondence * Manage weekly HCSA (Health Care Spending Account) data loads Reporting & Cross-Departmental Support * Run monthly reports to support departmental functions * Provide administrative support to the Pension team * Provide support to the call centre and finance department * Respond to inquiries from other departments * Create and maintain spreadsheets and documents supporting benefits tracking and administration Continuous Improvement * Analyze issues as they arise and develop effective solutions * Continually review current processes for efficiency improvements Qualifications and Attributes: * Post-secondary diploma or certificate in Office or Business Administration * Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) * Accurate and efficient alpha and numeric keyboarding skills * Strong computer skills, with an acceptable level of keyboarding speed and accuracy * Working knowledge of office procedures; prior office experience an asset * Excellent writing and verbal communication skills * Excellent organizational and time management skills, including the ability to prioritize tasks and consistently meet company service standards * Attention to detail and commitment to accuracy of work * Ability to establish and maintain effective working relationships, and to work independently and as part of a team * Successful completion of a cleared criminal background check is required