Wholesale Sales & Customer Service Representative

Wholesale Sales & Customer Service Representative Rock Gear Distribution | Crowsnest Pass, Alberta Permanent, full-time | In person | $25–$30 per hour Rock Gear Distribution (RGD) is a Canadian distributor of outdoor equipment, footwear and accessories, representing brands including Xero Shoes, SILVA, Primus, VJ Shoes, Vibram FiveFingers and UltrAspire. From our office and warehouse in Blairmore, Alberta, we supply sporting goods and specialty outdoor retailers across Canada. Based in the Crowsnest Pass, we’re a small team working in an industry we enjoy, surrounded by mountains and opportunities to run, hike, ski and climb. We’re looking for an organized, personable Wholesale Sales & Customer Service Representative to build relationships with our retail partners, support their purchasing needs and help grow our wholesale business. The role You’ll be a key point of contact for our wholesale customers, representing RGD and our brands to outdoor retailers across Canada. You’ll help customers select products, place orders and plan future purchases, while providing reliable service and follow-through. This is a full-time employee position based at our Crowsnest Pass office. The role combines proactive sales, account relationships and day-to-day customer service, working closely with our warehouse team and other sales representatives. You’ll also attend regional trade shows in Calgary and Vancouver twice a year to meet with retailers and present our product lines. It suits someone who enjoys working with people, takes ownership of customer relationships and can manage several priorities without losing track of the details. What you’ll do * Build and maintain strong relationships with wholesale customers. * Develop strong product knowledge to help retailers select products that suit their stores and customers. * Proactively contact retailers about seasonal orders, replenishment opportunities, new products and promotions. * Identify opportunities to grow accounts through relevant product recommendations and consistent follow-up. * Respond to customer phone and email inquiries promptly and professionally. * Prepare quotes, enter and manage wholesale orders, and create customer invoices, ensuring product details, pricing and customer information are accurate. * Keep customers informed about product availability, backorders, incoming inventory and shipping timelines. * Work with the warehouse team to coordinate shipments and resolve order or delivery issues. * Work with other sales representatives to support accounts, coordinate follow-up and provide consistent customer service. * Attend regional trade shows in Calgary and Vancouver, present products to retailers and follow up on customer discussions and orders. * Assist with new account setup and help customers use our wholesale ordering portal. * Help retailers access product information, images, order forms and other resources to support sales in their stores. * Coordinate returns, warranty inquiries and credits with the appropriate team members. * Maintain accurate customer records and help improve our sales and customer service processes. What you’ll bring * Strong verbal and written communication skills, with a friendly and professional approach. * An interest in sales and the ability to recognize customer needs and recommend suitable products. * Excellent organization, attention to detail and follow-through. * Confidence working with numbers, pricing, order details and spreadsheets. * Proficiency with Microsoft Excel and comfort learning new software. * The ability to manage competing priorities and solve problems thoughtfully. * A collaborative approach, along with the ability to work independently. * Experience in sales, customer service, account management or a related role. * Availability to travel to Calgary and Vancouver for regional trade shows twice a year. It’s a bonus if you have * Experience in wholesale distribution or working with retail accounts. * Experience with an inventory or ERP system, particularly Cin7 Core. * Familiarity with wholesale ordering portals. * Experience in outdoor retail or knowledge of outdoor equipment. * An active interest in running, hiking, skiing, climbing or other outdoor activities. What we offer * A permanent, full-time position with a professional, friendly and active team. * The opportunity to build a long-term career in the outdoor industry. * Meaningful involvement in customer relationships and the growth of our wholesale business. * Pay of $25–$30 per hour, based on experience. * Extended health, dental and vision benefits. * Store discounts and a workplace that values an active lifestyle. * The opportunity to live and work in a mountain community. Schedule: Monday to Friday, with travel and attendance at regional trade shows twice a year. Work location: In person in the Crowsnest Pass, Alberta. Applicants must be able to reliably commute or relocate before starting work. How to apply Please email your resume and cover letter to [email protected], with Wholesale Sales & Customer Service Representative in the subject line. In your cover letter, tell us about your relevant experience and why you’re interested in joining the RGD team. Job Type: Full-time Pay: $25.00-$30.00 per hour Expected hours: 37.5 per week Benefits: * Casual dress * Dental care * Disability insurance * Extended health care * Life insurance * Paid time off * Vision care * Wellness program Ability to commute/relocate: * Blairmore, AB: reliably commute or plan to relocate before starting work (required) Work Location: In person