Receptionist

Experienced Physiotherapy Clinic Receptionist / Physiotherapy Assistant Evolution Physiotherapy — Spruce Grove, Alberta Evolution Physiotherapy is hiring! We are excited to welcome an experienced, professional, and patient-focused Receptionist / Physiotherapy Assistant to our new Spruce Grove clinic. 101 Jennifer Heil Way, Unit 416, Spruce Grove, AB T7X 4B8 Our Spruce Grove clinic is a modern, premium physiotherapy and rehabilitation facility designed to provide an exceptional patient experience in a welcoming, professional, and team-oriented environment. Located in one of Alberta’s growing and family-friendly communities, our new clinic offers an exciting opportunity to join a growing healthcare organization and be part of building a strong local presence from the ground up. Position Full-Time | Monday–Friday | 9:00 AM–4:00 PM We are looking for someone who is confident managing a busy healthcare front desk while providing warm, professional service to every patient. The ideal candidate will have previous experience in a physiotherapy, chiropractic, massage therapy, rehabilitation, or other healthcare clinic and understand the importance of excellent patient service, accurate scheduling, direct billing, and teamwork. Key Responsibilities * Greet and assist patients in a warm, professional manner * Answer and manage multi-line phone calls efficiently * Schedule, reschedule, and confirm appointments * Manage bookings, cancellations, recalls, and waitlists * Process payments and perform direct billing to insurance providers * Handle Alberta Blue Cross, Telus eClaims, Sun Life, and other extended health benefits * Assist with MVA, WCB, and extended health benefit claims * Communicate professionally with insurance adjusters, case managers, and law offices * Maintain accurate patient records and clinic documentation * Use Juvonno for scheduling, billing, chart management, and administrative tasks * Coordinate closely with physiotherapists, massage therapists, chiropractors, and other practitioners * Assist physiotherapists with patient flow and physiotherapy-aiding duties * Set up and maintain treatment areas and equipment * Assist patients with prescribed modalities under physiotherapist direction * Help with laundry, towels, and maintaining treatment areas * Maintain a clean, organized, and premium clinic environment * Assist with general administrative and office duties as required Qualifications * 1–2+ years of experience in a physiotherapy or healthcare clinic * Previous experience with Juvonno is strongly preferred * Experience with direct billing and insurance claims * Knowledge of Alberta Blue Cross, Telus eClaims, Sun Life, and other insurers * Understanding of MVA and WCB processes * Experience communicating with insurance adjusters and legal offices is an asset * Excellent computer, typing, and data-entry skills * Strong communication and customer-service skills * Excellent organization and attention to detail * Ability to multitask effectively in a busy clinic * Professional phone etiquette * Ability to work independently while being a strong team player * Experience as a Physiotherapy Assistant is an asset What We’re Looking For We are looking for someone who is: * Friendly, confident, and professional * Patient-focused and genuinely enjoys helping people * Reliable, punctual, and detail-oriented * Comfortable working in a fast-paced environment * A strong communicator and problem-solver * Proactive and able to take initiative * Passionate about creating an exceptional patient experience * Interested in growing with a modern and expanding physiotherapy organization Why Join Evolution Physiotherapy? At Evolution Physiotherapy, we believe that a great clinic is built around great people, exceptional patient care, and a positive team culture. As our new Spruce Grove location, this is an exciting opportunity to join the team at an important stage of growth. You will have the opportunity to help establish and grow our presence in Spruce Grove while working alongside experienced healthcare professionals in a modern, professionally designed clinic. We offer a clean, welcoming, premium clinical environment, a collaborative multidisciplinary team, and an opportunity to grow with a rapidly expanding organization. If you are experienced, motivated, professional, and passionate about creating an excellent patient experience, we would love to hear from you. Location: 101 Jennifer Heil Way, Unit 416, Spruce Grove, AB T7X 4B8 Schedule: Full-Time, Monday–Friday, 9:00 AM–4:00 PM Please apply only if you have relevant healthcare-clinic experience and can consistently meet the required full-time schedule. Pay: $16.00-$20.00 per hour Application question(s): * Are you legally eligible to work in Canada? * How many years of experience do you have working in a physiotherapy, chiropractic, massage therapy, or healthcare clinic? Please mention the clinics you have worked at in the past. * Which direct billing portals have you worked with? (Example: Alberta Blue Cross, Telus eClaims, Sun Life, Provider Connect, etc.) * Do you have experience handling MVA and WCB patient claims? Please explain briefly. * Are you comfortable working in a fast-paced clinic environment while multitasking between phones, scheduling, billing, and patient support? * Do you have experience assisting physiotherapists with physiotherapy aiding duties such as setting up modalities, cleaning treatment rooms? * Are you available to work evenings and Saturdays? Work Location: In person