Front Desk/Night Auditor

Job Overview We are seeking a dynamic and attentive Front Desk/Night Auditor to join our hospitality team. This vital role combines the responsibilities of guest check-in and check-out, ensuring seamless guest experiences while overseeing the nightly audit process to maintain accurate financial records. The ideal candidate is energetic, detail-oriented, and excels in providing exceptional customer service. Fluency in multiple languages and strong communication skills are highly valued to connect with diverse guests and enhance their stay. If you thrive in a fast-paced environment and are passionate about hospitality, this opportunity is perfect for you! Responsibilities * Greet guests warmly upon arrival, ensuring a friendly and professional first impression * Manage guest check-in and check-out procedures efficiently using front desk systems * Handle multi-line phone systems with professionalism, providing accurate information and assistance * Address guest inquiries promptly, resolving issues with a positive attitude and excellent customer service skills * Conduct nightly financial audits to verify billing accuracy, reconcile accounts, and prepare reports * Maintain security protocols by monitoring access points and ensuring guest safety throughout your shift * Support guest services by assisting with reservations, special requests, and providing local information Skills * Multilingual or bilingual abilities to communicate effectively with diverse guests * Strong phone etiquette and customer service skills to create welcoming interactions * Experience working at a hotel or in hospitality environments is preferred * Familiarity with front desk operations, multi-line phone systems, and guest management software * Excellent attention to detail for accurate nightly audits and record keeping * Ability to remain calm under pressure while managing multiple tasks efficiently * Knowledge of hospitality standards and a genuine passion for delivering memorable guest experiences Pay: $15.23-$17.00 per hour Expected hours: 30.0 – 40.0 per week Benefits: * Flexible schedule * On-site gym * On-site parking Ability to commute/relocate: * Calgary, AB T2G 2R7: reliably commute or plan to relocate before starting work (required) Experience: * Customer service: 2 years (required) * Front Office: 1 year (preferred) * Night audit: 1 year (preferred) * Property Management System: 1 year (preferred) Language: * English (required) Location: * Calgary, AB T2G 2R7 (required) Work Location: In person