Bilingual Customer Service Associate - TGS Installations

Do you believe in putting the customer first? Do you love to solve problems and create solutions? Do you have an exceptional attention to detail? WELCOME HOME! Trans Global Service is actively seeking to expand our customer service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in Canada’s largest service repair and installation company! Responsibilities * Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution * Work with peers and management to ensure that customer concerns are addressed in the most efficient manner * Follow up with customers to identify and support their needs * Offer value-added solutions and promote customer loyalty by providing exceptional customer support * Provide best-in-class customer service on appliance installation and assembly service * Explanation of installation process to retailers and customers * Correspond with retailers and customers verbally and electronically * Maintain up to date knowledge of new policies, procedures, and products * Process routine clerical transactions in between calls * Communication with TGS’ network of professional service providers Qualifications * Previous experience in a call centre or customer service environment required * Professional phone and email etiquette * Utmost discretion with confidential customer information * Excellent data entry and keyboarding skills * Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset * Strong attention to detail * Superior organizational, and multi-tasking skills * Strong analytical and decision-making skills * Strong desire to take ownership and accountability of task completion * Intermediate knowledge in Microsoft Office, particularly Excel, Word, Outlook, and Teams * Ability to work effectively with and without supervision