Advanced Medical Receptionist & Administrative position

Company: OptoDoc Location: Fort McMurray, AB Job Type: Full-time, Permanent Compensation: Competitive hourly wage ($22.00–$28.00/hour, commensurate with experience) + performance incentives & staff benefits About OptoDoc OptoDoc is a premier eye care clinic and optical dispensary dedicated to providing comprehensive vision care, advanced diagnostic testing, and quality eyewear to the Fort McMurray community. We take pride in delivering a patient-centered experience backed by modern clinical technology and a collaborative, supportive team culture. Position Overview We are looking for an experienced, detail-oriented Advanced Medical Receptionist & Administrative position to anchor our front-of-house operations. This is not an entry-level clerk role—we need a proactive coordinator who excels at managing patient flow, handling clinical scheduling, navigating insurance billing, and maintaining seamless communication between patients and clinical staff. Key Responsibilities * Front Desk Operations: Manage clinic reception, greet patients warmly, facilitate check-in/out procedures, and ensure an organized, efficient lobby environment. * Appointment & Schedule Management: Coordinate patient appointments, diagnostic testing slots, follow-ups, and emergency triage with precision. * Insurance & Direct Billing: Verify Alberta Health Care coverage, submit third-party direct billing (e.g., Blue Cross, Sun Life, Canada Life), and process payments accurately. * Patient Communication: Manage multi-line phone systems, triage patient inquiries, send appointment reminders, and follow up on specialist referrals. * Optical & Administrative Support: Assist with patient intake paperwork, medical records maintenance (EMR), correspondence, and liaise with the optical dispensary team regarding eyewear pick-ups and order statuses. * Workflow Optimization: Identify operational bottlenecks, uphold clinic protocols, and support administrative training for junior team members. Qualifications & Experience * Experience: Minimum 2+ years of administrative or reception experience in a medical, optometric, or dental practice setting. * Billing Proficiency: Working knowledge of Alberta Health Care billing rules and private insurance direct-billing portals (Telus eHealth, provider portals). * Technical Skills: Proficiency with Electronic Medical Records (EMR) / practice management software, Microsoft Office, and standard office hardware. * Communication: Exceptional verbal and written communication skills with a professional, compassionate bedside manner. * Organizational Acumen: Strong multitasking abilities, attention to detail, and sound judgment when prioritizing patient needs in a fast-paced environment. * Local Reliability: Must be based in or able to commute reliably to Fort McMurray, AB. What We Offer * Competitive compensation reflecting your experience and expertise. * Comprehensive vision care benefits and family optical discounts. * Professional development opportunities in clinical eye care administration. * Consistent, structured daytime schedule (no overnight shifts). * A modern, well-equipped workspace with a close-knit, respectful team. How to ApplyPlease submit your resume along with a brief cover letter highlighting your experience with medical administration and insurance billing. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted. Pay: $22.00-$28.00 per hour Expected hours: 40.0 per week Application question(s): * Do you have experience processing Alberta Health Care (AHC) claims or submitting direct billing via private insurance web portals (e.g., Telus Health, Blue Cross)? * Which electronic medical record (EMR) or clinic management platforms have you used? * Are you available to work a full-time daytime schedule Monday through Saturday on a rotating basis? * How many years of Medical, Optometric, or Dental office reception experience do you have? Experience: * medical, optometric, or dental office : 2 years (required) Location: * Fort McMurray, AB T9H 4G8 (required) Work Location: In person